Knowledgebase
Error Code 1
Posted by on 25 January 2013 02:27 PM

The Error Code 1 is an IMAP No Examine error.  When the NotifyLink Enterprise Server attempts to access the  folders on the email server over IMAP - the examine command fails.

An Error Code 1 can be produced if...


  • The user is set to synchronize a folder, selected in the user's policy (Edit User Policy > Folders), that was renamed, moved or deleted on the email server.

Resolve this by navigating to the Folder Selection (Edit User Policy > Folders) and de-selecting that particular folder.  The Check Mail Server for Folder Updates option can be used to update Folder Selection list on the next successfully completed Mailbox check, which will remove the folders that were moved or deleted on the email server.

  • The Inbox (listed as Mailbox within the GroupWise Client) folder has been moved from the root of the mail client's folder structure (ex. nested below another mail folder).

Resolve this by moving the Inbox (or Mailbox within the GroupWise Client) folder back into the root of the mail client's folder structure.  You may need to contact your Email administrator or IT department for further assitance.

  • The mail folders selected to synchronize are exceeding IMAP limitations imposed by the mail server and/or the folders contain a large amount of emails.

Resolve this by either moving emails into a different folder or deleting emails to reduce the number contained in the folder.  Please consult your Email administrator or IT department to make sure that mail folder(s) are not exceeding any IMAP limitations imposed by the mail server.

 

Please refer to the GleanerController log for exact details of which mail folder(s) is inaccessible.  The user's ClientDeviceSAKey will be needed to identify the user within the log.  If the issue persits, please contact technical support for further assistance and troubleshooting.


ERROR: This domain name (support.globoplc.com), does not match the domain name in the license key file support.notifycorp.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com