Install patch to prevent "SideBySide" errors after install or upgrade to NLES 4.6.0
Posted by - NA - on 21 May 2009 10:29 AM

Users are advised to install this Microsoft patch prior to or after an installation/upgrade to NotifyLink Enterprise Server (NLES) version 4.6.0. 

Run the Microsoft Visual C++ 2005 Redistributable Package (x86) patch from:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=766a6af7-ec73-40ff-b072-9112bab119c2

This patch rectifies a problem some users have experienced following the installation or upgrade to NLES v4.6.0.  When attempting to log in through the NotifyLink Administrative Web Console, the page redirects to the error.php page and the message: "Error For Support Staff" displays.

Also, the Event Viewer (eventvwr.msc, under System) shows multiple errors labeled "SideBySide," which continue to occur.

Installation of the patch should prevent this problem or solve it if you are already experiencing the errors.

ERROR: This domain name (support.globoplc.com), does not match the domain name in the license key file support.notifycorp.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com